Learning Objectives

After studying this chapter, you should be able to do the following:

12.1: Describe the communication process, and discuss sources of noise in the process.
12.2: Identify how communication apprehension affects the communication process.
12.3: Compare and contrast different forms of communication networks.
12.4: Discuss the advantages and disadvantages of electronic communication.
12.5: Provide an example of how to communicate effectively across cultures.
12.6: Summarize the significance of the percentages of verbal and nonverbal face-to-face communication.
12.7: Explain why employees remain silent or withhold information and how to address this.