After studying this chapter, you should be able to do the following:

13.1: Compare and contrast surface-level and deep-level diversity.
13.2: Name the characteristics of four generations at work, and describe how millennials will affect organizations.
13.3: Explain why culture is important for understanding organizational behavior (OB).
13.4: Summarize the key findings from the Global Leadership and Organizational Behavior Effectiveness (GLOBE) project international study of leadership effectiveness.
13.5: Discuss the importance of developing global leaders and the impact this has on an organization.
13.6: Devise a plan for coping with the symptoms of culture shock.
13.7: Explain the steps for an expatriate to take when adjusting to a cross-cultural assignment.