After studying this chapter, you should be able to do the following:

9.1: Demonstrate understanding of OB mod by providing an example.
9.2: Describe the four steps in the modeling process articulated in social learning theory.
9.3: Compare and contrast intrinsic and extrinsic rewards.
9.4: Discuss the guidelines for using monetary rewards effectively.
9.5: Illustrate the methods for performance management with examples.
9.6: Critique the performance review process.
9.7: Explain how feedback seeking by employees relates to more accurate perceptions of performance.