After studying this chapter, you should be able to do the following:

11.1: Describe the causes of conflict in organizations and devise solutions for them.
11.2: Compare and contrast the five conflict resolution styles.
11.3: Explain how team conflict affects team performance.
11.4: Provide an example of how managing conflict differs across cultures.
11.5: Identify how third-party interventions can reduce conflict.
11.6: Describe the negotiation process, and explain the difference between integrative and distributive bargaining.