Learning Objectives

  1. Define small talk, enumerating the skills that good conversationalists share
  2. Explain conversation’s importance and nature
  3. Explain conversational management
  4. Discuss how to navigate a difficult conversation and repair conversational damage
  5. Describe how cultural differences influence feelings and perceptions of the
  6. value of conversation
  7. Describe how gender differences influence the nature of conversation
  8. Discuss how media and technology are helping to reinforce or change both the substance and the nature of conversation
  9. Identify specific steps you can take to improve your conversational skills