- Define small talk, enumerating the skills that good conversationalists share
- Explain conversation’s importance and nature
- Explain conversational management
- Discuss how to navigate a difficult conversation and repair conversational damage
- Describe how cultural differences influence feelings and perceptions of the
- value of conversation
- Describe how gender differences influence the nature of conversation
- Discuss how media and technology are helping to reinforce or change both the substance and the nature of conversation
- Identify specific steps you can take to improve your conversational skills
