- Define conflict, discuss its nature, and explain the difference between functional and dysfunctional conflict
- Identify conflict sources and classifications
- Distinguish between conflict management styles
- Discuss productive ways to communicate during conflict
- Distinguish between the following conflict expression styles: assertive, nonassertive, and aggressive
- Explain culture’s influence on conflict
- Discuss how gender influences the handling of conflict
- Describe the ways media portrayals and technology affect perceptions of conflict
- Demonstrate how to resolve conflict effectively
