Learning Objectives

  1. Define conflict, discuss its nature, and explain the difference between functional and dysfunctional conflict
  2. Identify conflict sources and classifications
  3. Distinguish between conflict management styles
  4. Discuss productive ways to communicate during conflict
  5. Distinguish between the following conflict expression styles: assertive, nonassertive, and aggressive
  6. Explain culture’s influence on conflict
  7. Discuss how gender influences the handling of conflict
  8. Describe the ways media portrayals and technology affect perceptions of conflict
  9. Demonstrate how to resolve conflict effectively