- Define and distinguish between hearing and listening, and between effective and ineffective listening
- Identify and explain the six stages of listening identified in the HURIER model
- Define and distinguish among four styles and four types of listening contexts
- Explain the importance of ethical listening and identify behaviors to avoid in order to listen effectively
- Define the different kinds of feedback, explaining their dependence on listening
- Explain how gender and culture influence listening
- Analyze how media and technology affect listening
- Identify strategies to improve listening effectiveness
