Learning Objectives

  1. Define and distinguish between hearing and listening, and between effective and ineffective listening
  2. Identify and explain the six stages of listening identified in the HURIER model
  3. Define and distinguish among four styles and four types of listening contexts
  4. Explain the importance of ethical listening and identify behaviors to avoid in order to listen effectively
  5. Define the different kinds of feedback, explaining their dependence on listening
  6. Explain how gender and culture influence listening
  7. Analyze how media and technology affect listening
  8. Identify strategies to improve listening effectiveness