Learning Objectives

After completing this chapter you should be able to:

  • Explain the extent and benefits of employee engagement.
  • Describe different ways to ethically engage employees with their work tasks.
  • Compare and contrast how to ethically empower employees who possess each of the three different work attitudes and behaviors.
  • Facilitate an effective team problem-solving process.
  • Describe how five group-based financial incentive systems operate and empower employees.