After completing this chapter you should be able to:

• Articulate the competitive advantages of community involvement.
• Describe the different phases of issues-driven multi-stakeholder dialogues.
• Administer the community involvement process through philanthropy and volunteerism.
• Assess work–life balance using an individual and organizational happiness survey.
• Frame an organization’s international corporate citizenship based on the United Nations Global Compact.
• Measure community impact using Global Reporting Initiative criteria.