Explain the relationship among objectives, problem solving, and decision making.
Explain the relationship among the management functions, problem solving, and decision making.
List the six steps in the decision-making model.
Describe the differences between programmed and nonprogrammed decisions and among the conditions of certainty, uncertainty, and risk.
Describe when to use rational versus bounded rational decision making and group versus individual decision making.
State the difference between an objective and “must” and “want” criteria.
State the difference between creativity and innovation.
List and explain the three stages in the creative process.
Describe the differences among quantitative techniques, the Kepner-Tregoe method, and cost-benefit analysis for analyzing and selecting an alternative.