Learning Objectives

Chapter 13

  • Describe the three ways communication flows through organizations.
  • List the four steps in the interpersonal communication process.
  • State the major advantages of oral communication and written communication.
  • State a general guide to channel selection.
  • List the five steps in the process of sending face-to-face messages.
  • Describe paraphrasing, and explain why it is useful.
  • List and explain the three parts of the process of receiving messages.
  • Define reflecting responses, and state when they should be used.
  • Discuss what should and should not be done to calm an emotional person.
  • Describe the three primary types of information systems and their relationship.
  • List the components of an information network.