Chapter 13
- Describe the three ways communication flows through organizations.
- List the four steps in the interpersonal communication process.
- State the major advantages of oral communication and written communication.
- State a general guide to channel selection.
- List the five steps in the process of sending face-to-face messages.
- Describe paraphrasing, and explain why it is useful.
- List and explain the three parts of the process of receiving messages.
- Define reflecting responses, and state when they should be used.
- Discuss what should and should not be done to calm an emotional person.
- Describe the three primary types of information systems and their relationship.
- List the components of an information network.