Describe time-based competition and why it is important.
Explain the differences among operations systems with respect to tangibility of products, levels of customer involvement, operations flexibility, and management of resources and technology.
Discuss what is meant by “quality is a virtue of design.”
Explain product, process, cellular, and fixed-position facility layouts in terms of their level of customer involvement and flexibility.
Describe the similarities and differences among the planning sheet, Gantt chart, and PERT network.
Explain the relationship among inventory control, just-in-time (JIT) inventory, and materials requirement planning (MRP).
Explain how statistical process control (SPC) charts and the exception principle are used in quality control.
Describe how to measure productivity and list three ways to increase it.
