Chapter 1

• Describe a manager’s responsibility.
• List and explain the three management skills.
• List and explain the four management functions.
• Identify the three management role categories.
• List the hierarchy of management levels.
• Describe the three different types of managers.
• Describe the differences among management levels in terms of skills needed and functions performed.
• State the major similarities and differences between the classical and behavioral theorists.
• Describe how systems theorists and contingency theorists differ from classical and behavioral theorists.