Chapter 10

• Describe each of the Big Five personality dimensions.
• Explain the perception process, and identify the two factors that influence it.
• Describe the interrelationship among personality, perception, and attitudes, and explain the contribution of each to a manager’s behavior.
• Explain what job satisfaction is and why it is important.
• Define power, and explain the difference between position and personal power.
• Identify the differences among reward, legitimate, and referent power.
• Discuss how power and politics are related.
• Describe how money and politics have similar uses.
• Explain what networking, reciprocity, and coalitions have in common.
• List and define five conflict management styles.
• List the steps in initiating and using the collaborative conflict resolution model.
• Explain the stress tug-of-war analogy.