Learning Objectives

Chapter 14

  • List the four stages of the systems process and describe the type of control used at each stage.
  • List the four steps in the control systems process.
  • Describe the differences among the three categories of control frequency.
  • Explain how the capital expenditures budget is different from the expense budget.
  • List the three primary financial statements and what is presented in each of them.
  • Explain the importance of positive motivational feedback in coaching.
  • Explain the manager’s role in counseling and the role of the employee assistance program staff.