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LO 9-1: Explain the impact of written communication on professional excellence

Video: Written Business Communication
Description: Teaches the correct way to communicate in writing at work to create a positive and professional impression.

Audio: Wendy Kaufman Reports About the Impact of the Writers Strike on Other Industries on Morning Edition
Description: A news story about a writers strike in Hollywood.

Web: The Importance of Good Writing Skills in the Workplace
Description: An article that discusses why good writing skills are important in business.

LO 9-2: Describe the different indirect messages sent with written communication

Video: A Lesson in Good and Bad Business Writing
Description: A discussion of how to correct poor business written communication.

Audio: Glenn Greenwalk: NSA Believes It Should be Able to Monitor All Communication
Description: A news story about U.S. spy agencies that look for indirect written e-mail communications.

Web: Workplace Communication Done Right
Description: This article differentiates when to use indirect or direct language for written negative messages.

LO 9-3: Discuss different types of written communication

Video: Routine Writing Skills in the Workplace
Description: Discusses the level of writing skills needed in business situations and expectations.

Audio: 'Letters of Note' Finds Lessons in Candid Correspondence
Description: An audio news story emphasizing the real importance of using the written word.

Web: Writing in the Workplace
Description: An article discussing several important and common types of workplace written communication.