1. What two rules guide communication? Why is appropriateness important when communicating? Share an example of a time when you experienced inappropriate communication. Who was the communicator? Why was it inappropriate?

2. Ethical consideration: In a workplace, when, if ever, is it appropriate to verbally communicate something that is not true? Does this apply to your personal relationships? Ask three people this same question, and note their responses.

3. What are the principles of nonverbal communication? Discuss at least two nonverbal communication codes. Which codes discussed in this chapter are the most important to you as a professional?

4. Name three reasons why nonverbal communication is important. Work through a personal example of a time when you needed to improve your verbal or nonverbal communication. What changes would you have made in the situation?

5. Step back and reflect on a time when you received criticism at work or school. How did you respond verbally? How did you respond nonverbally? How did the environment contribute to your communication?