1. Discuss an example of a time when you misunderstood another person in a text message, an e-mail, or an instant message. How did you respond to the misunderstanding? Did you and the other person clear things up in person, or was it done electronically?

2. Do you have a Facebook, Twitter, or related account? Is there anything posted in your profile that you think could potentially harm your credibility as a professional?

3. How do you express emotion when communicating with various forms of technology covered in this chapter?

4. Can the drawbacks and risks associated with communication and technology be alleviated with employee education and training? What experiences have you had, if any, concerning training or education related to security, privacy, and professional etiquette?

5. Have you ever experienced information overload? If so, what are some strategies you implement to help you with time management, filtering spam and e-mail forwards, excessive text messages, and other distractions? RMS