1. What are your strengths when it comes to interpersonal communication? What areas do you plan to develop?

2. Make a list of several positive customer service experiences you’ve had. Did interpersonal communication impact your service experience? If so, what makes the difference in these experiences compared with others?

3. As a manager or leader, what steps would you take, if any, to educate your employees about interpersonal communication?

4. Do you believe companies should have policies that forbid dating among employees? Why or why not? Should companies have policies forbidding supervisors and subordinates to have nonromantic relationships outside work? Why or why not? Should companies have policies that forbid coworkers to develop nonromantic relationships outside work? Why or why not?

5. Make a list of private topics that you believe should not be discussed in professional settings, and then think of a time when your privacy was violated by someone. Was it an invasion of your private space or of your private information? How did the invasion make you feel, and how did you react?