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Article 1:
Cooper, L. O. (1997). Listening competency in the workplace: A model for training. Business Communication Quarterly, 60, 75-84.
Listening Competency in the Workplace: A Model for Training
Summary: Listening competency is behavior that is appropriate and effective. Listening is a multi-dimensional, non-linear behavior rather than a linear, cognitive process. The author presents a model of organizational listening competency centered on accuracy (confirming the message that was sent) and support (affirming the relationship between the speaker and the listener).

Article 2: 
Davenport Sypher, B., Bostrom, R.N., & Hart Seibert, J. (1989). Listening, communication abilities, and success at work. Journal of Business Communication, 26, 293-303.
Listening, Communication Abilities, and Success at Work 
Summary: Though individuals with nonsupervisory positions tended to be better listeners than individuals with supervisory positions, individuals with good listening skills tend to have higher ranking positions within organizations. Further, employees who were better listeners were also more upwardly mobile.

Article 3 
Haas, J.W., & Arnold, C.L. (1995). An examination of the role of listening in judgments of communication competence in co-workers. Journal of Business Communication, 32, 123-139.
An Examination of the Role of Listening in Judgments of Communication Competence in Co-Workers 
Summary: Listening skills are central to a person’s perceived communication competence, accounting for fully 1/3 of the characteristics perceivers use to evaluate communication competence. Thus, individuals judge one another in part based on listening skills.

Article 4: 
Brownell, J. (1992). Preparing students for multicultural environments: Listening as a key management competency. Journal of Management Education, 16, 81-93.
Preparing Students for Multicultural Environments: Listening as a Key Management Competency 
Summary:  Listening is an essential yet consistently problematic skill in management. The authors of this article identify three critical listening competencies: recognize differences in perception, developing empathy, and providing a non-judgmental response.