1. What is the difference between hearing and listening, and why does it matter?

2. List three barriers to listening. Which barriers most frequently affect your ability to listen? List the steps you will take to improve your ability to avoid these barriers.

3. What is listening bias, and how has it affected your communication interactions in the past? What can you do to avoid it in future interactions?

4. List and define the four listening styles. Which style do you most relate to? Will this change now that you know how listening affects your professional excellence?

5. What is the difference between active and passive listening? Conversational and presentational listening?