1. Discuss a time when you felt burned out or overloaded. How did you respond? How did burnout influence your communication with other people?

2. Have you ever experienced or observed bullying? How did you respond to the bullying? As a professional, what steps would you take to address workplace bullying?

3. How do you manage stress and emotions such as anger? What strategies do you have, if any, that work for you?

4. Can the risks and health consequences (for individuals and organizations) associated with difficult customers and coworkers be alleviated with employee education and training? What experiences have you had, if any, concerning training or education related to uncivil workplace behavior?

5. Do you use ICTs to manage time between your school, work, and family life? Do these devices help you achieve balance? If so, what technologies work for you? If not, what traditional life organizers do you recommend?