By the end of this chapter, you will be able to:

15.1 Compare and contrast various conceptualizations of the change process
15.2 Identify the forces for change in organizations
15.3 Describe where resistance to change comes from and how to reduce it
15.4 Discuss how organizational structure helps shape behavior in organizations
15.5 Describe the concept of organizational development in organizations and identify different types of OD change interventions