Learning objectives for each chapter have been provided to help keep track of the key concepts you need to master in each chapter. 

• To consider the HRM implications of projected labour market change
• To briefly outline the role of HRM in managing change and in an environment of complexity
• To outline how HRM can contribute to the growing need in work organisations for effective knowledge management
• To consider the management implications of the increasing proportion of the labour market comprised of knowledge workers
• To consider the reasons for the growth of HR outsourcing and shared service centres and the problems associated with outsourcing
• To consider how e-HR can contribute to the effective management of people and the issues surrounding their use.