Learning Objectives

Learning objectives for each chapter have been provided to help keep track of the key concepts you need to master in each chapter.

To discuss the meaning of conflict and how it is expressed in the workplace
To outline differing perspectives on conflict in work organisations
To explore the issues associated with rules and procedures in work organisations
To outline the meaning of discipline in the workplace
To identify best practice and issues associated with the handling of employee discipline and grievance
To discuss how collective disputes are managed
To outline the roles of parties associated with handling grievance and discipline.

An Introduction to Human Resource Management