1. Lord Darzi stated that high quality care in the NHS is achieved if it is safe, effective and provides a _________ ___________ __________. 

2. Effective healthcare must be based on __________ if it is to deliver improved outcomes for clients and patients. 

3. Clinical Governance is about doing the _____ thing, at the _____ time, by the _____ person. 

4. Efficient  healthcare requires maximum use of __________. 

5. Accessible healthcare must be both _______ and within a reasonable __________. 

6. Patient-centred health care must take into account service users _________ and their _______. 

7. Equitable healthcare ensures that the _______ delivered is the same regardless of personal characteristics such as gender, race, ethnicity, geographical location, or socioeconomic status. 

8. Safe health care minimizes both _____ and _____to service users. 

9. The most common reason for failures in healthcare are a focus on _________ rather than on quality. 

10. Clinical audit reviews care against explicit _______  to improve patient outcomes. 

11. The involvement of service users and the public to improve health care services is known as _______ _____ _________ _________. 

12. The focus of risk management is on ______ practice. 

13. To achieve clinical effectiveness __________, ____________ and National Service Frameworks are used to ensure care is based on the best evidence. 

14. As a student you should never undertake activities that are outside your level of ________ . 

15. Record keeping must be both accurate and _______.