AFTER COMPLETING THIS CHAPTER, YOU SHOULD BE ABLE TO:
1.1 Discuss the nature of “communication presence.”
1.2 Define communication.
1.3 Explain the essential elements of communication and their interaction.
1.4 Use a transactional model of communication to visualize the communication process in action.
1.5 Describe the core principles of good communication.
1.6 Evaluate the benefits of communicating effectively.
1.7 Apply skills for improving your communication effectiveness.