AFTER COMPLETING THIS CHAPTER, YOU SHOULD BE ABLE TO:

6.1 Define listening, differentiate it from hearing, and explain its role in communication.

6.2 Distinguish among the four types of listening: appreciative, comprehensive, critical, and empathic.

6.3 Use the HURIER model to explain the six stages of listening.

6.4 Identify problematic listening behaviors.

6.5 Summarize the kinds of feedback listeners can provide.

6.6 Discuss critical thinking and its impact on listening.

6.7 Explain how gender influences listening.

6.8 Explain how culture influences listening.

6.9 Explain how media and technology influence listening.

6.10 Demonstrate effective listening skills.