The Communication Playbook
First Edition
Learning Objectives
AFTER COMPLETING THIS CHAPTER, YOU SHOULD BE ABLE TO:
5.1 Define nonverbal communication and explain its characteristics.
5.2 Describe the functions of nonverbal communication.
5.3 Explain the following types of nonverbal messages: body language, voice, space and distance, appearance, color, clothing and artifacts, time, touch, and smell.
5.4 Describe how nonverbal cues help distinguish truth telling from lying.
5.5 Identify the influences of gender on nonverbal behavior.
5.6 Identify the influences of culture on nonverbal behavior.
5.7 Discuss technology’s influence on nonverbal communication.
5.8 Apply skills in interpreting nonverbal cues to make valid judgments and decisions.