AFTER COMPLETING THIS CHAPTER, YOU SHOULD BE ABLE TO:

9.1 Define a group, distinguishing a team as a special kind of group.

9.2 Identify the characteristics and components of groups.

9.3 Describe the advantages and disadvantages of using a group to make decisions and solve problems.

9.4 Distinguish among task, maintenance, and self-serving group roles.

9.5 Compare and contrast cooperative and competitive goal structures and defensive and supportive behaviors.

9.6 Describe the means groups use to achieve their goals, including decision-making methods, reflective thinking, and brainstorming.

9.7 Explain how gender, culture, and technology affect group interaction.

9.8 Apply skills for improving group effectiveness.