AFTER COMPLETING THIS CHAPTER, YOU SHOULD BE ABLE TO:
10.1 Define leadership and distinguish among the following leadership styles: type X, type Y, autocratic, laissez-faire, and democratic.
10.2 Compare and contrast trait, situational, functional, and transformational theories of leadership.
10.3 Analyze conflict styles and explain the dangers of conflict avoidance.
10.4 Discuss how personal characteristics, gender, cultural factors, and technology influence approaches to leadership and conflict.
10.5 Use skills to handle conflict more constructively.