Communication In Action 5.1: Hearing vs. Listening

A failure to truly receive and understand an important message leads to an unfortunate outcome. What clues suggest this man was merely “hearing” his girlfriend’s words without really listening?

Communication In Action 5.2: Distracted by Multitasking

Sam and Liz realize effective communication involves giving full attention to one another. What most commonly distracts you from listening to those around you?