After studying this chapter, you should be able to:

9.1 Provide the definition of personality.
9.2 Summarize the elements of psychological capital.
9.3 List the three aspects of emotional intelligence.
9.4 Describe different approaches to managing diversity.
9.5 Name the characteristics of four generations at work, and describe how Generation Z will affect organizations.
9.6 Explain the guidelines for managing diverse followers.