After studying this chapter, you should be able to do the following:

1.1 Define the concept of management.
1.2 Explain the management process: planning, organizing, leading, and controlling.
1.3 Trace the development of management theory, noting key milestones for each decade.
1.4 Demonstrate understanding of managerial roles by providing examples.
1.5 Explain the three types of managerial behaviors.
1.6 Define the three skills managers need to be successful today.