After studying this chapter, you should be able to:

7.1 Define communication and explain the significance of organizational communication.
7.2 Provide an example of how the use of language affects the communication process by creating noise.
7.3 Describe the areas in which organizations conduct training in communication skills.
7.4 Discuss the advantages and disadvantages of electronic communication.
7.5 Explain the strategies for communicating effectively across cultures.
7.6 Compare and contrast downward, upward, and horizontal communication.