After studying this chapter, you should be able to:
10.1 Describe the motivation process of energizing, directing, and sustaining behavior.
10.2 List and define the needs described in Maslow’s hierarchy.
10.3 Discuss how expectations of the future relate to high job performance.
10.4 Provide examples for each motivating property of SMART goals.
10.5 Demonstrate understanding of positive reinforcement by providing an example.
10.6 Explain why fairness matters to employees.