After studying this chapter, you should be able to:

15.1 Understand the critical role of “control” in planning, organizing, and leading.
15.2 Describe the different types of control systems.
15.3 Recognize the correct types of control systems for an organization depending on its context.
15.4 Understand how to establish control systems for performance success.
15.5 Recognize the critical role technology plays in effective quality management.
15.6 Apply data analytics to control for maximum firm performance.