After studying this chapter, you should be able to:

4.1 Define organizational culture and its characteristics.
4.2 Explain what a strong culture is and give examples.
4.3 Discuss how employees learn organizational culture through socialization.
4.4 Discuss four ways employees learn organizational culture.
4.5 Discuss the reasons for organizational culture change as well as its implications for an
organization and its employees.
4.6 Outline the types of organizational change and how they can positively or negatively impact
employees.
4.7 Discuss a manager’s role in proactively overcoming resistance to change.