After studying this chapter, you should be able to:

11.1 Explain the difference between a working group and a team.
11.2 Develop an example of how a team charter helps a team meet its goals.
11.3 Describe the five stages of team development.
11.4 Provide examples of team effectiveness.
11.5 Describe the symptoms of groupthink.
11.6 Understand the advantages and disadvantages of team decision-making.