Video and Multimedia
Click on the following links. Please note these will open in a new window.
Video
Interpersonal Conflict
https://www.youtube.com/watch?v=6OPzgWIAGao&feature=youtu.be
The "Orange Quarrel" shows how conflict can lead to win-win situations. (9:00).
This video relates to Learning Objective 10.1. Read more on page 255.
Dealing with Differences
https://www.youtube.com/watch?v=FF-tKLISfPE
Steve Jobs responds to an insult by explaining his perspective. (5:17).
This video relates to Learning Objective 10.1. Read more on page 257.
Tips for Negotiation
https://www.youtube.com/watch?v=MXFpOWDAhvM
Margaret Neale of the Stanford Graduate School of Business reframes negotiation to show how to be more effective as a negotiator. (24:35).
This video relates to Learning Objective 10.6. Read more on page 270.
Negotiation
http://www.ted.com/talks/william_ury
In William Ury’s TED talk, "The Walk from No to Yes," he offers a path toward agreement. TEDxMidwest, October 2010. (18:45).
This video relates to Learning Objective 10.6. Read more on page 271.
Audio
Conflict and Creativity
http://www.npr.org/2013/08/23/174037793/is-conflict-good-for-progress
Margaret Heffernan asks “Is Conflict Good for Progress?” on the TED Radio Hour. May 6, 2015. (18:20).
This audio resource relates to Learning Objective 10.1. Read more on page 259.
Make Conflict Productive
http://insights.ccl.org/multimedia/podcast/6-ways-to-make-conflict-productive/
“6 Ways to Make Conflict Productive” from the Center for Creative Leadership. (3:37).
This audio resource relates to Learning Objective 10.7. Read more on page 272.
Media Quiz
Check your understanding of the media resources for this chapter by taking the media quiz.
