Learning Objectives

  1. Analyze one’s own emotional and cognitive reactions to a case study.
  2. Describe three components of a definition of formal organizations.
  3. Critique four theoretical perspectives on formal organizations (rational, system, interac-tional/interpretive, and critical).
  4. Summarize the major research findings on burnout.
  5. Identify types of formal organizations in which social workers work.
  6. Recommend uses of information and communication technologies in social service organizations.
  7. Analyze the leadership role of social workers in formal organizations.
  8. Apply knowledge of formal organizations to social work engagement, assessment, interven-tion, and evaluation.