11.1: Define conflict and describe the role it plays in close relationships.

11.2: Know the six conflict styles in detail, including where they fall on the dimensions of directness and cooperativeness

11.3: Describe the common patterns of conflict interaction in relationships.

11.4: Describe the “four horsemen of the apocalypse” and their antidotes.

11.5: Understand how emotions, attributions, and communication skill deficits help explain patterns of conflict in relationships.