Learning Objectives

  1. Understand the general concept of uncertainty, specific types of uncertainty, and when uncertainty is likely to occur.
  2. Describe the various ways people use communication to reduce uncertainty, both in face-to-face and online contexts.
  3. Describe how different theories/models explain processes related to uncertainty.
  4. Understand the ideas and concepts related to expectancy violations theory.
  5. Explain how expectancy violations function in close relationships.