Learning Objectives
After studying this chapter, you should be able to do the following:
7-1 Discuss the major difference between training and development and identify the common situations where training may be needed.
7-2 Briefly discuss the steps in the training and development process and the common challenges to the process.
7-3 Identify the three common learning theories and how they are used to create the four methods for shaping behavior.
7-4 Discuss each of the major training delivery types.
7-5 Briefly discuss the Four-Level Evaluation Method for assessing training programs and the three common ways we measure training success.
7-6 Discuss the term career and the three common methods of employee development.
7-7 Describe the concepts of gamification, digital learning, and micro-learning, and the reasons that they have become more critical in today’s organizations.