After studying this chapter, you should be able to do the following:

15-1 Discuss the term ethics and the factors that commonly contribute to unethical behavior.

15-2 Briefly discuss each of the identified ethical approaches and the factors to consider in creating codes of organizational ethics.

15-3 Discuss the terms authority, responsibility, and accountability and how they relate to ethical behavior.

15-4 Identify some of the common ethical issues that managers face in business.

15-5 Define corporate social responsibility (CSR) and briefly discuss the “business case” for CSR.

15-6 Identify and briefly discuss the three levels of CSR available to the organization.

15-7 Briefly describe the concept of sustainability in a business context.

15-8 Discuss some of the common sustainability-based benefits organizations are using and the question of whether or not diversity training actually works to improve performance in diverse organizations.