After studying this chapter, you should be able to do the following:

3-1 Describe the OUCH test and its four components, and identify when it is useful in an organizational setting.

3-2 Identify the major equal employment opportunity (EEO) laws and the groups of people that each law protects.

3-3 Briefly describe the EEOC’s functions, employee rights, and employer responsibilities in conjunction with EEO laws.

3-4 Discuss the differences among equal employment opportunity, affirmative action, and diversity.

3-5 Identify the two primary types of sexual harassment and how to reduce company risk from harassment lawsuits.

3-6 Discuss the employer accommodations that are required to avoid unnecessary religious discrimination.

3-7 Discuss trends in HRM including the role of technology in diversity management and sexual orientation and gender identity discrimination.