After studying this chapter, you should be able to do the following:

7-1 Discuss the major difference between training and development and identify the common situations where training may be needed.

7-2 Briefly discuss the steps in the training and development process and the common challenges to the process.

7-3 Identify the three common learning theories and how they are used to create the four methods for shaping behavior.

7-4 Discuss each of the major training delivery types.

7-5 Briefly discuss the Four-Level Evaluation Method for assessing training programs and the three common ways we measure training success.

7-6 Discuss the term career and the three common methods of employee development.

7-7 Describe the concepts of gamification, digital learning, and micro-learning, and the reasons that they have become more critical in today’s organizations.