Learning Objectives

After studying this chapter, you should be able to do the following:

1-1 Identify the difference between the traditional view of human resource management (HRM) and the present view.

1-2 Identify the major challenges that HR managers face in a modern organization; note especially where we are not doing well.

1-3 Identify and briefly describe the four critical dependent variables that managers must control in order to compete in a 21st century organization.

1-4 Describe the four major HRM skill sets.

1-5 Discuss the line manager’s six HRM responsibilities.

1-6 Identify and briefly describe the eight major HRM discipline areas.

1-7 List some of the major resources for HRM careers.

1-8 Explain the five parts of the practitioner’s model for HRM and how the model applies to this book.

1-9 Describe how employee engagement affects productivity.