After studying this chapter, you should be able to do the following:

9-1 Identify the commonly accepted individual rights in the workplace.

9-2 Identify the rights that management has in modern organizations.

9-3 Briefly describe the coaching, counseling, and progressive discipline processes and how they are used.

9-4 Identify the factors that positive leadership takes into account to be successful.

9-5 Briefly discuss the stages of the change process, and how we can overcome our own and others’ resistance to change.

9-6 Discuss the process of providing corrective feedback and identify the problems created by modern social media at work.