After studying this chapter, you should be able to do the following:

4-1 Describe the process of workflow analysis and identify why it is important to HRM.

4-2 Discuss the reason for job analysis, and identify the five major options available and expected outcomes of the process.

4-3 Discuss the four major approaches to job design and the components and purpose of the Job Characteristics Model.

4-4 Describe the four major tools for motivational job design.

4-5 Discuss the two types of HR forecasting and the three most common quantitative forecasting methods.

4-6 Identify the major options when the organization is faced with a labor surplus or shortage.

4-7 Discuss the reasons why gig work and automation have recently increased at such a rapid rate.